Trips are scheduled to coincide with our hours of operation which are 8:30 AM to 4:30 PM Monday - Friday.

For scheduled destinations in our 60 mile radius, plans would be to arrive at the destination 10 AM  Leave 3 PM

For scheduled destinations that are further, we would plan to arrive at the destination 11 AM  Leave 3 PM

***Exceptions are made on a case-by-case basis. 

 If you will be having anesthesia; you MUST have someone accompany you.

For information about statewide public transit providers:

https://gis.dot.nd.gov/external/ge_html/index.html?viewer=ext_transit_providers

We do not provide service for hire (Charter).  Please refer to the following website for charter information and registered charter services availabe in ND

https://ftawebprod.fta.dot.gov/CharterRegistration/Default.aspx

Reservations are made by calling the office at 438-2192 or 473-5671. We Appreciate advance notice whenever possible.  

Office hours are Monday - Friday 8:30AM - 4:30 PM.  Dispatch is not always available please leave a message with your request, name and phone number if no answer. 

Closed on Holidays

When contacting Benson County Transportation to request a ride, please be prepared to provide the following information

1. Full name of each passenger

2. Pickup and Drop off locations: exact street address, building name, entrance door number etc.

3. Time of your medical appointments

4. Whether you will have a guest or a personal attendant traveling with you

5. Any assistive devices that will be used.

6. Any assistance needed from driver

7. Name and telephone number of person making the reservation if other than the passenger

Please cancel scheduled rides ASAP so other passengers’ needs can be met, preferably by noon the business day before.  Cancellations are made by calling 701-438-2192. 

PICK UP PROCEDURES

Passengers will be provided with a scheduled pick up time. 

Passengers should be ready approximately 15 minutes prior to the scheduled pick up time and allow 15 minutes to pass beyond their scheduled pick up time before calling Benson County Transportation to inquire about the status of the ride. 

Reasonable attempts will be made to alert the passenger that the vehicle is waiting. If the passenger does not appear within a reasonable amount of time the driver will be instructed to leave and the ride will be considered a “no show”.

ORIGIN TO DESTINATION SERVICE

Benson County Transportation is “origin to destination” service, meaning that driver assistance is provided in order to safely transport passengers from their origin to their destination. If a passenger requires assistance to the vehicle in order to complete their trip, then assistance will be provided from the door of the building or residence. If the passenger needs assistance beyond the door, rider should consider having someone meet them or have a personal care attendant and/or guest accompany them on the ride. 

Riders safety is priority, however the driver is not responsible to assist individuals in wheelchairs in or out of buildings or residences that are not accessible (other than opening doors for them), nor will drivers push wheelchairs through areas that have not been cleared of snow. It is the passenger’s responsibility to make sure that walkways are cleared of snow and other obstructions. Those passengers in wheelchairs needing direct assistance may have an attendant ride with at no cost; but make known to transportation service at time of reservation to assure seating space is reserved. Drivers are not permitted to perform any personal care assistance for riders, including accessing a passenger’s wallet, purse or backpack, or write and/or fill in any information on a passenger’s personal check.